In the event of contrary clauses of the general conditions of our contractor, this one expressly renounces to take advantage of its clauses.
The customer chooses with the help of the electronic catalog the products and / or services that he wishes to acquire and transmits his order to MORPHEUS Protection Alarm System from an order form available on the site to validate according to the instructions.
• Any order implies full acceptance of the following general conditions and, if applicable, special conditions specified at the time of the order, regardless of the clauses that may appear on the documents of the buyer. The information given is only indicative, our Company may have to change at any time and without notice. All photos are deemed non-contractual.
Despite our vigilance, price errors and / or specifications may have crept into the product pages of the site. MORPHEUS Protection Alarm System apologizes in advance.
In case the customer notices a difference between the name and the product delivered, it must notify us within 8 days of receipt of his order. Moreover and if this difference generates a gene to the use of the material, MORPHEUS Protection System of Alarm will be able proposed an exchange, a refund or a credit.
RUNNING OF THE ORDER:
The progress of your order accompanied by an explanatory mail will be carried out according to the following stages:
If the regulation:
Is validated: this means that the secure bank terminal / Paypal or the bank transfer terminal has accepted the payment of your order and sends you the data relating to the transaction.
Is refused: This means that the secure bank terminal / Paypal or the bank transfer terminal has refused the payment of your order. This one is canceled and will not be taken into account. On the other hand, if it is an error of entering credit card number, or transfer, you must carry out the order by following the procedure indicated.
Is pending: In this case, your purchase order has been received by our sales department which will then process it upon receipt of the corresponding payment. We remind you that the delivery time is understood upon receipt of the payment.
Routing procedure for your order:
During processing: Means that the payment of your order has been validated by the secure bank terminal / Paypal or the bank transfer terminal and is being registered by our sales department.
Answered: Means that your order has been processed and is now being prepared by our logistics department.
Shipped: Your parcel is being transported to the place of delivery mentioned on your purchase order by carrier or by post. His tracking number will be shown in an email when possible. It should reach you on average within 24 to 72 hours for France. For other destinations, the receipt of your package will depend on the carrier and customs services. (average 10 days). Otherwise, do not hesitate to consult the tracking of your package and if necessary to contact us especially for shipments by private carrier does not have a tracking number.
This procedure applies only to the customer who has entered a valid e-mail address when registering on the site.
PRICE AND RULES:
• Our prices are exclusive of tax and / or all taxes included from MORPHEUS. They are applied on the basis of the tariff in force on the day of delivery, and may be modified without notice from us, especially in case of changes in the parity of the euro, compared to other currencies.
• The carriage free is granted for any invoice higher than 500 Euros Net H.T. (except command of batteries and cables)
• The regulations are made, that is:
- Cash, when buying on the site by the various means of secure payment online (on the internet),
- On receipt for repair invoices (for customers in account).
• By express agreement, and except deferral requested in time and granted by us, the failure of payment of our materials to the fixed deadline, will involve by right and without preliminary notice:
- payment of interest at the rate of 7% per month, on the amount due,
- The immediate exigibility of all sums remaining due, regardless of the method of payment provided for
- The liability for damages, an indemnity equal to 15% of the amount claimed, in addition to any legal interest and legal costs.
- The payment of a fixed allowance of 40 €
RESERVATION OF PROPERTY:
Whatever the method of payment, the goods delivered remain our exclusive property until full and unreserved payment of all the goods ordered and delivered. The present clause applicable in the framework of the Law n ° 80.335 of May 12th, 1980, on the effects of the clauses of reservation of property under the contracts of sale, is also opposable with the thirds, in case of bankruptcy or settlement or adjustment judicial of the buyer.
Products and services are normally delivered by or carrier or postal way to the address indicated by the customer within 3 to 30 days. It is up to the customer upon receipt of his order to carry out the checks, to make any reservations and for any damage noted to notify the carrier and our Company by registered letter with acknowledgment of receipt within two days, under pain of foreclosure. Delivery times can vary in case of difficulties of routing, out of stocks or periods of holidays.
• The material is guaranteed parts and labor against all manufacturing defects, for 1 year, from the date of delivery. During the warranty or out of warranty, the transport of the equipment for repair is the responsibility of the customer to go and return. The warranty does not cover batteries. as well as shocks, deliberate damage and dismantling by the customer.
• The return of equipment under the warranty must be made prepaid and does not dispense with settlement on the due date.
• Under no circumstances may the device on which a defective part is to be replaced or repaired, be replaced, and its immobilization will not be eligible for compensation for any reason whatsoever.
• Any abnormal use or non-compliance with the manufacturer's specifications, any alteration or modification of the equipment in any way whatsoever, will result in the termination of the warranty. It will be the same if the marks and the serial numbers, are removed or modified. Any intervention, on recognized equipment in good working order, will be invoiced at the price of labor with a minimum of one hour.
• We are not responsible for the harmful consequences that may result from the use of our equipment
CANCELLATION AND RETURN OF MATERIALS:
The customer has a right of withdrawal of 14 days from the receipt of his order. However, cancellations and returns of merchandise can only be done after our consent by completing the online return form or by contacting our customer service at + (33) 972307037. The resulting costs are borne by the customer. Return does not dispense settlement at the scheduled time. For returns, it will be applied a discount of 20% for verification and repackaging. Returned materials must be in their original packaging intact. In the event that this condition is not respected, we will not support the return. The customer will be refunded within 14 days when the returned merchandise meets the above conditions.
All disputes or disputes concerning our sales are subject to the exclusive jurisdiction of the courts of Reims (France).
The customer has a right to access, modify and delete data concerning him (art.34 of the law "Informatique et Libertés"). If he wishes to exercise this right, he must inform our sales department at the address indicated.